LIVEMembership FAQ
Contact Information
What is KTWU’s phone number?
Our phone numbers are 800-866-5898 and 785-670-1111. Please note that 785-670-1111 is only answered during regular business hours Monday to Friday 8 AM to 4 PM CT. KTWU is closed for National Holidays and is closed for the last week of the calendar year.
How should I address the envelope containing my donation?
Please address your mail to:
KTWU
Attn: Membership
1700 SW College Ave
Topeka, KS 66621
Donations
Is my contribution tax-deductible?
Contributions to KTWU are tax-deductible as provided by law. However, any deduction must be reduced by the fair market value of any gift you receive, except for the program guide, MemberCard, and small appreciation gifts that arrive with your thank you note, which are excluded under IRS guidelines.
I received a renewal or lapsed letter in the mail, but I have already donated. What steps should I follow to investigate this?
Please email us at members@ktwu.org, and include the name(s) of the parties on the donation, the address, check number (if appropriate), date of donation, and amount. We will be happy to assist you with checking your donation status.
When will my membership be due for renewal?
Your membership lasts for a full year. You will receive a Renewal reminder by mail. Consider becoming a sustainer to cut down on Renewal mail.
What is a Sustainer?
A Sustaining Membership is a monthly gift to KTWU that you can pay in a convenient and ongoing way. Each month, KTWU will charge your credit or debit card or withdraw from your checking account the amount you specify. Your Sustaining Membership will automatically continue unless you choose to cancel or change it.
Information Privacy
Does KTWU sell or exchange my mailing address?
No. KTWU will never sell, exchange, or lease our membership list to any organization or entity.
Sustainer Plans
What is a Sustainer?
A Sustaining Membership is a monthly gift to KTWU that you can pay in a convenient and ongoing way. Each month, KTWU will charge your credit or debit card or withdraw from your checking account the amount you specify. Your Sustaining Membership will automatically continue unless you choose to cancel or change it.
What benefits are there to becoming a Sustainer?
Automatic renewal of your annual membership. More of your dollars go to the programs you value. Becoming a Sustainer is convenient and efficient.
How do I become a Sustainer?
Visit ktwu.org/donate, make sure you are in the monthly payment tab and fill out the form. You can also call us, send us a letter or email us at members@ktwu.org
How do I increase, reduce or cancel my sustainer plan?
Email us at members@ktwu.org to let us know the amount you wish to change your monthly deduction to or if you wish to end your sustainer plan. Please include your phone number, address, name, and email address you believe your account was set up under.
What methods of payment can I use to set up a sustaining plan?
We accept EFT, money order, cash, check, or credit card.
Program Guide
Steps to follow if your paper program guide hasn’t arrived.
Your program guide is considered missing if it does not arrive by the end of the first week of the month. Program guides are sent via a bulk mailing to keep costs down and this can result in a delay in delivery. Please contact KTWU at 785-670-1111 or call toll-free 800-866-5898 for a replacement, or visit our website to view, print or download the monthly guide if your guide has not arrived in a timely manner.
How do I switch to receiving an email version of the program guide only?
Please email us at members@ktwu.org and we can update your account to be email program guide only.
Why do the shows and times in the paper program guide not match what is airing on television?
Changes occur in programming for numerous reasons, including national events that PBS chooses to acknowledge (ex., Presidential speeches, breaking news, passing of a beloved member of the national community) and other reasons. Our programming department is diligent in providing updates to listing agencies and cable companies, but often due to time constraints and other factors, those organizations do not update the listings. The most up to date programming listings for KTWU can be found by visiting ktwu.org/program-schedule/
Updating Personal Information
How do I update my credit card or EFT data?
Please contact us at 785-670-1111 to update information. To keep your information secure, please do NOT leave credit card or EFT information on voicemail or send in email. Please leave your name, address, and phone number, and we will get back to you as soon as possible.
How do I update my address or other contact data?
If you move or need to change any contact information, please use our change of address form.
KTWU PBS Passport
How do I activate my PBS Passport?
When your donation has been processed, you will receive your PBS Passport activation instruction email. Please note that this process can take 48 to 72 hours, as our location is closed on weekends.
It has been over 72 hours, and I have not received a PBS Passport email. What steps should I follow next?
First, check your spam folder. Sometimes the email gets stuck in there. If the email is not in your spam folder, email us at members@ktwu.org, so we can resend your activation email.
I already have a PBS Passport account, but have renewed recently, do I need to reactivate my account?
If you already have a PBS Passport account and the account has been activated in the past, then no, you will not need to reactivate. Even if your renewal donation is returned to us months after your membership has lapsed, the renewal process will turn back on your PBS Passport without you needing to go through the activation process again.
How do I check to see if my PBS Passport is active?
Visit https://www.pbs.org/passport/lookup/ type in your email address and click the button labeled “look up my account”. This tool will send you an email letting you know if your account is active. If your account is not active, the email will provide steps to follow to reactivate.
How do I set up PBS Passport on my device?
Visit https://help.pbs.org/support/home scroll down on the page and select the device that you are wanting to set PBS Passport up on. The device links will provide helpful walk throughs.
The device I would like to set up does not have a button on the PBS Support home page. What do I do now?
LG televisions currently do not have the option to add PBS Passport as an application. To get around this you can use screen mirroring/casting. A PBS Passport Technical Support member can walk you through this process over the phone or email. To contact the support team call (855) 898-8028 or start a support ticket by using the link https://help.pbs.org/support/tickets/new The support team is open Monday to Friday from 9 AM to 7 PM CT and closed on national holidays.
I’ve followed the walkthrough on the PBS Support home page, but I still have questions. What do I do next?
Contact the technical support team by calling (855) 898-8028 or start a support ticket by using the link https://help.pbs.org/support/tickets/new The support team is open Monday to Friday from 9 AM to 7 PM CT and closed on national holidays. They will be happy to help you set up as many devices as needed and get you back to streaming your favorite shows.
Tips to avoid PBS Passport scams
Follow the link to learn Tips to avoid PBS Passport scams
Thank You Gifts
When will my thank-you gift for pledging arrive?
A paid in full Thank You gift is usually delivered to you in 6 to 8 weeks, depending on availability. PBS member stations order most items via a wholesaler. This does cause shipping times to be slower, but it helps stations to keep costs down, while still providing you the quality thank you gifts you have come to expect from KTWU.
If you have selected a monthly payment option, then your Thank You Gift will be ordered when 40% of your pledge has been paid. The same 6 to 8 week shipping time, depending upon availability; would apply. We have chosen this time period, so the station is able to recoup the cost of the item in case full payment is not received over the course of the payment plan.
Please send us an e-mail to members@ktwu.org with any further concerns or changes regarding your delivery.
MemberCard
When will my MemberCard activation code arrive via email?
KTWU MemberCard app access is a member benefit, as well as a Thank You for your donation of $75 or more. Your informational email will be sent by the MemberCard team within one week of receiving your donation.
My MemberCard email has not arrived, and it has been a week. What steps do I follow next?
Please check to make sure that the email has not gone to your spam folder. If the email is not in your spam folder, please email charlotte.purcell@washburn.edu and include your name, address, and preferred email address.
Why can’t I get a physical MemberCard?
The company Allegiance Group, which owns MemberCard, no longer prints physical MemberCards and has switched to an all-digital format. The good news is that the move to all digital saves KTWU $7000 a year.
I don’t have a smartphone, but I do have internet access. Are there other options to access my MemberCard benefits?
Yes, you can go to membercard.enjoymydeals.com on your computer or tablet. You will need the first eight digits of your access code to gain access to the site.
How many times can I use each MemberCard benefit?
Unless otherwise stated, all benefits are one-time use only.
Who do I contact if I have trouble using the MemberCard app or website?
Should a problem arise, with any of your MemberCard benefits, please contact customer service by emailing customerservice@membercard.com or call (800) 423-7645 Monday to Friday 7:30 AM to 4 PM CT. Please note that MemberCard is closed for national holidays. You can also fill out an online feedback form to have a member of MemberCard customer service follow up with you by going to https://membercard.com/contact-us/
Employer Matching Gifts
What is an employer matching gift?
An employer matching gift is a corporate donation to a nonprofit organization, in this case KTWU, that matches an employee’s personal charitable contribution. These matches are most often dollar-for-dollar or can be a match that triples the employee’s contribution.
The companies below currently offer a corporate match:
3 M Corporation
Abbott Laboratories
Adobe Systems
ADP Foundation
Aetna Corporation
AIG Insurance
Alliant Energy Foundation
Allstate Foundation
American Airlines
American Express
“Applebee’s International, Inc”
ARAMARK Corporation
AT&T
Avon
Bank of America
Bartlett & West Engineering
Benjamin Moore & Co/Berkshire Hathaway
Boeing Corporation
Budget Rent-A-Car
Burlington Northern Santa Fe
Caleres Inc.
Capitol Federal Financial
Cargill Inc
Catepillar
Cessna/Trexton Avaiation
Chevron Corporation
CIGNA Corp
Citgo Petroleum Corporation
Citigroup
Clorox Company
Coca-Cola
Colgate-Palmolive Company
Cooper Tire & Rubber Company
Dow Chemical/Dow Inc
Evergy
FHLBank
Ford Foundation
Ford Motor Company
Frito Lay/PepsiCo
Gap Inc
General Electric Foundation
General Mills Corporation
General Motors
Georgia Pacific
Goodrich
H & R Block Foundation
Hallmark Cards
Hewlett-Packard
Hill’s Pet Nutrition/Colgate Palmolive
Home Depot
Honeywell Inc
J.C. Penney Company Inc
JPMorgan Chase
Johnson & Johnson
Jostens
Kimberly Clark
Kmart/Transformco
Macy’s
McDonald’s Corporation
Microsoft
Mutual of America Financial Group
Pella Corp
PepsiCo
Pfizer Inc
Pitney Bowes
Pizza Hut/Yum! Brands
Proctor & Gamble
Progressive Corporation
Prudential Financial
Quaker Oats/PepsiCo
Ricoh
Rite Aid
Security Benefit
Stanley Black & Decker
Starbucks Corporation
Taco Bell/Yum! Brands
The Central National Bank
T-Mobile US
Union Pacific Corporation
United Parcel Service of America Inc
US Bankcorp Foundation
US Foods
Verizon Wireless/Verizon Communications
Walmart
Wells Fargo
My company is not listed above. Whom do I contact about seeing if my company can double my donation?
You will want to contact your company’s HR or matching gift representative.
My company offers matching gifts, but it is not a company listed above. How do I get my company added to your list?
Please reach out to via email greg.simms@washburn.edu
Other
Not finding the information you’re looking for here or have a suggestion for tips we could add
….contact us at members@ktwu.org
Contact Information
What is KTWU’s Phone Number?
Our phone number is 800-866-5898.
Does KTWU sell or exchange my mailing address?
No. KTWU will never sell, exchange, or lease our membership list to any organization or entity.
Sustainers
What is a Sustainer?
A Sustaining Membership is a monthly gift to KTWU that you can pay in a convenient and ongoing way. Each month, KTWU will charge your credit or debit card or withdraw from your checking account the amount you specify. Your Sustaining Membership will automatically continue unless you choose to cancel or change it.
What benefits are there to becoming a Sustainer?
Automatic renewal of your annual membership.
More of your dollars go to the programs you value.
Becoming a Sustainer is convenient and efficient.
Program Guides
My program guide didn’t arrive.
Please contact KTWU at 785-670-1111 or call toll free 800-866-5898 for a replacement.
You can also view, print or download the monthly guide.
See our updated schedule information.
Update Your Personal Data
How do I update my credit card or EFT data?
Please contact us at 785-670-1111 to update information. To keep your information secure, please do not leave credit card or EFT information on voicemail or send in email. Please leave your name, address and phone number and we will get back to you as soon as possible.
How do I update my address or other contact data?
If you move or need to change any contact information, please use our change of address form.
PBS Passport
How do I activate my Passport?
When your donation has been processed you will receive your Passport activation instruction email. Please note this process can take 48 to 72 hours, as our location is closed on weekends.
Download Passport Instructions
Thank-you Gifts
When will my thank-you gift or pledged on gift arrive?
A paid in full Thank You gift is usually delivered to you in 6 to 8 weeks, depending on availability.
If you have selected a monthly payment option, then your Thank You Gift will be ordered when 50% of your pledge has been paid. The same 6 to 8 week shipping time, depending upon on availability; would apply.
Please send us an e-mail friends@washburn.edu with any further concerns about your delivery.
Membercards
When will my MemberCard information arrive via email?
The KTWU MemberCard app is a member benefit, as well as a Thank You for your donation of $75 or more. Your information email will be sent by MemberCard.com within two weeks of receiving your donation. If you have questions regarding the Membercard app, please send us an e-mail at friends@washburn.edu
Purchases
Where can I purchase KTWU products?
Visit the KTWU Store for a selection of station programs and merchandise.
Membership Contributions
When will my membership be due for renewal?
Your membership lasts for a full year. You will receive a Renewal reminder by mail. Consider becoming a sustainer to cut down on Renewal mail.
Is my contribution tax deductible?
Contributions to KTWU are tax deductible as provided by law. However, any deduction must be reduced by the fair market value of any gift you receive except for the program guide and MemberCard, which are excluded under present guidelines.
Not finding the information you’re looking for here
….contact us at friends@washburn.edu